FAQ
- Is ProBand made with Latex? Latex is not used in the manufacturing of any ProBand product.
- Can I wear my ProBand on either the right or left arm/leg? ProBand molds to the contours of your body as you wear it, giving you a custom fit. If you plan to wear our products on both sides of your body, we suggest that you get one ProBand for each side. Don’t forget to mark one of them “right” or “left” so you always wear the product on the correct side.
- Should I get a ProBand with Magna-Therapy® Studies have shown that magnets may help stimulate and increase blood flow to help the body heal itself when placed near the affected area. Please see the section below the BandIT XM or KneedIT XM product description for complete information on ProBand with Magnet-Therapy®.
- How do I put my ProBand on? ProBand products need to be adjusted the first time you use them. See the how-to video for more information, you can visit “How to Use ProBand”. Additional product adjustment information on your ProBand below
BandIT and BandIT XM: Important - Ensure both the front and back plates are equidistant on each side. You can loosen the strap by slipping your finger under its center on the backplate to adjust its size for fit. Note: If the strap touches you, the product is not mounted correctly.
KneedIT and KneedIT XM: The front plate fits directly under your kneecap with the center of the V-notch touching the bottom of the kneecap. The back pad can slide so that both the front plate and back pad are equal distance apart on each side. If the strap touches you, the product is not mounted correctly.
Ankle BandIT: Adjust the two small removable pads on the inside of the strap to a 45-degree angle first. Adjust the pads to the area where you are experiencing inflammation or swelling. If you have a small size foot, move pads in closer to the center (heal) hole, large foot, move pads out. Then strap the Ankle BandIT on as seen in the video.
- How long can I wear my ProBand? You can wear your ProBand as long as you wish. Our products are designed for both injury prevention and recovery, using your body's natural movement as a pumping mechanism to help flush out the inflammation at its source.
- How tight should I tighten my ProBand? The device should be applied tight enough to keep comfortably in place. Avoid overtightening as this could restrict proper blood flow to the area.
- Can I wash my ProBand? Do not machine wash or dry. Hand wash with mild soap. Rinse the pads thoroughly. Towel dry and air dry completely.
- What is the Warranty? See our Warranty statement under “Refund Policy”.
- What if I experience excess moisture while wearing my ProBand? If you experience excessive moisture under your ProBand while you have it on, you can either wear your device over clothing or remove it after your activity to allow your skin and ProBand to dry. Do not wear over body oils or lotions.
- I have a large arm/leg – does ProBand fit me? One size fits most. If you require a larger strap, please call us at (800) 676-1550 to place a special order. We can provide customers with a 20” strap instead of the standard 18” strap.
- Can I replace the hook and loop strap? The strap is fastened to the plate with a rivet so it cannot be replaced.
- Can I replace the foam pad on the back strap of the KneedIT? Yes, please call us at (800) 676-1550 to place a special order. There is a $3.50 charge per pad that includes handling and mailing.
- What precautions should I take if I have a XM (magnetic version) ProBand?
Do not use if pregnant or fitted with a cardiac pacemaker and/or automatic internal defibrillators. Keep away from magnetically stored data (e.g. computers, disks, credit cards, and wireless-enabled wearable technology such as physical fitness monitors and activity trackers, smartwatches, pedometers, etc.).
CAUTION: For persistent pain, immediately contact your health care professional.