FAQ
- Is ProBand made with Latex? Latex is not used in the manufacturing of any ProBand product.
- Can I wear my ProBand on either the right or left arm/leg? ProBand molds to the contours of your body as you wear it, giving you a custom fit. If you plan to wear our products on both sides of your body, we suggest that you get one ProBand for each side. Don’t forget to mark one of them “right or left” so you always re-apply to the same appendage.
- Should I get a ProBand with Magna-Therapy® When placed near the affected area, magnets may stimulate blood flow with the resultant increase of oxygen-caring capacity of the blood, both of which are basic and essential to helping the body heal itself. Please see the discussion under the BandIT XM or KneedIT XM product description for complete information on ProBand with Magnet-Therapy®.
- How do I put my ProBand on? See the how to video for more information, you can visit “How to Use ProBand”. Additional information on your ProBand below
BandIT and BandIT XM: You must adjust the strap so that both the front and back plates are equal distance from each other on each side. The strap should be loosened the first time you use it. Note that the strap goes over the backplate.Loosen by slipping your finger under the center of the strap on the backplate
KneedIT and KneedIT XM: The front plate fits directly under your kneecap with the center of the V-notch touching the kneecap.The back pad can slide so that both the front plate and back pad are equal distance apart on each side.
Ankle BandIT: Adjust the two small pads on the inside of the strap to a 45-degree angle first. Adjust the pads to the area where you are experiencing inflammation or swelling. If you have a small size foot, move pads in closer to the center (heal) hole, large foot, move pads out. Then strap the Ankle BandIT on as seen in the video.
- How long can I wear my ProBand? You can wear your ProBand as long as you wish.
- How tight should I tighten my ProBand? Your device should be applied no tighter than is necessary to keep it comfortably in place.
- Can I wash my ProBand? DO NOT MACHINE WASH OR DRY. Hand wash with mild soap. Compress the pads and rinse thoroughly. Dry with a towel, pat dry any excess water - air dry.
- What is the Warranty? See our Warranty statement under “Refund Policy”.
- What if I experience excess moisture while wearing my ProBand? If you experience excessive moisture under your ProBand while you have it on, you can either wear your device over clothing or remove it after your activity to allow your skin and ProBand to dry. DO NOT USE OVER BODY OILS OR LOTIONS.
- I have a large arm/leg – does ProBand fit me? One size fits most. If you require a larger strap, please call us at (800) 676-1550 to place a special order. We can provide customers with a 20” strap instead of the standard 18” strap.
- Can I replace the hook and loop strap? The strap is fastened to the plate with a rivet so it cannot be replaced.
- Can I replace the foam pad on the back strap of the KneedIT? Yes, please call us at (800) 676-1550 to place a special order. There is a $3.50 charge per pad that includes handling and mailing.
- What precautions should I take if I have a XM (magnetic version) ProBand? Magnetic products should not be used if pregnant or fitted with a cardiac pacemaker and/or automatic internal defibrillators. Keep out of the reach of magnetically stored data (i.e., computers, disks, credit cards, and wireless-enabled wearable technology such as physical fitness monitors and activity trackers, smartwatches, pedometers.etc.).
CAUTION: For persistent pain, immediately contact your health care professional.