Refund policy
We are here to help you.
We want you to enjoy every aspect of your experience with our devices. Should you require a more in-depth explanation or technical expertise, we have very competent and trained professionals ready to assist you with your particular needs.
ProBand® Sports Industries, Inc.
(805) 969-4881
(805) 969-3928 fax
STORE POLICIES
SHIPPING POLICY
Orders placed Monday through Thursday before 2:30 p.m. PST will ship the same day. We do not ship on Fridays or on weekend days. Orders received after 2:30 PST on Thursdays will not ship until the following Monday. Should you wish to expedite your order or have any special requests, please call us toll free at 1-800-676-1550. We shall strive to accommodate you in any way possible.
Orders placed on Federal Holidays will not be processed until the following working day.
LIMITED WARRANTY
Each of our devices is guaranteed to provide satisfaction and may be returned for any reason within 30 days of purchase for a full refund, less processing and shipping. We will process your refund upon confirmation that the product has been sent back to us. Please remember to include original packing and make sure your package has sufficient postage/is sent via a trackable shipper.
Your return may take up to 14 business days to be processed. The refund will be issued to the original payment method used to place your order. Please note, refunds may take up to 10 business days to appear in your bank account, depending on your payment method.
They may be returned for replacement within 90 days of purchase if they become unserviceable from suggested wear.
We are only able to accept returns or refunds on items purchased directly from www.proband.com. If you purchased a product from another party, please contact them directly.
This warranty is in lieu of all other warranties, expressed or implied.
LIABILITY
Each of our devices is sold with the express condition that we cannot and do not guarantee the consumer/user freedom from injury. ProBand® Sports Industries, Inc., assumes no responsibility for any injury that might occur when wearing our devices. Please follow the Instructions for Use carefully. The Instructions are included with every purchase of our products.